Effective immediately, please follow the process below to request technical support from Gene Piccola, IRS SCAD.

• Please email all non-urgent support requests to [email protected].
• Include a descriptive subject, the details of your need, an indication of time sensitivity, and any attachments (screen shots, error messages) you may have.

This will generate a ticket that I can prioritize, track, add detailed notes to, and even share with Econ’s tech support or OIT should you have issues that require attention in my absence.

Important things to note:

• You can track your tickets here (good to bookmark!): https://princeton.service-now.com/service?id=tickets 
• This is for non-emergency issues only.  If your need is truly urgent, or you’re unable to work, by all means come get me!

Thank you in advance for your cooperation as I seek ways to support you better, and contact me with any questions or concerns about this policy.