Please follow the process below to request technical support from Gene Piccola, IRS SCAD.

• For quick questions, send me a message via Slack.  I monitor it closely, and will either respond, ready to help, or let you know when I will get back to you.

• For non-urgent support requests:

  • Please email requests to [email protected].
  • Include a descriptive subject, the details of your need, an indication of time sensitivity, and any attachments (screen shots, error messages) you may have.
  • This will generate a ticket that I can prioritize, track, add detailed notes to, and even share with Econ’s tech support or OIT should you have issues that require attention in my absence.  Important things to note about tickets:
    • You can track your tickets here (good to bookmark!): https://princeton.service-now.com/service?id=tickets 
    • This is for non-emergency issues only.  If your need is truly urgent, or you’re unable to work, read on!

• “I can't work, help!” - if you need help right now:

  • Come get me in person. A work stoppage definitely qualifies as a “grab Gene!” event.
  • When I'm WFH, you can Slack, Teams, or Zoom me. Via voice/video chat and/or using remote support tools available to me, I can do most of what I can do in the office while WFH… so don't hesitate to reach out!
  • If you need in-person, hands-on support when I'm not in the office, ask Valerie!

Thank you in advance for your cooperation as I seek ways to support you better, and contact me with any questions or concerns about this policy.